IT Support Service
Course Description
The "IT Support Service" course is designed for individuals who want to build or advance their career in IT support. Whether you have prior experience or are just starting, this course will help you develop practical skills aligned with industry standards. Through structured learning and real-world examples, you will gain the knowledge needed to succeed in professional IT support roles.
Total Classes: 20
Total Hours: 60
Batch:
Class Schedule: Saturday, Monday & Wednesday
Tentative Start Date:
Last Date of Admission:
Course Content
Module-1: Carry Out Workplace Interaction in English
- Interpret workplace communication and etiquette
- Read and understand workplace documents
- Participate in workplace meetings and discussion
- Practice professional ethics at workplace
Module-2: Use Office Application Software
- Interpret workplace communication and etiquette
- Read and understand workplace documents
- Participate in workplace meetings and discussion
- Practice professional ethics at workplace
Module-3: Access Information Using Internet
- Access resources from internet
- Use and manage electronic mail
Module-4: Interpret IT Support Service Fundamentals
- Interpret concepts of IT support services
- Interpret IT devices and infrastructure
- Interpret problem solving method in IT system
- Interpret customer support services in IT system
Module-5: Perform PC Assembling
- Prepare for assemble
- Disassemble hardware components
- Assemble hardware components
- Modify BIOS setting
- Store and Clean tools and equipment
Module-6: Install and Use Operating System and Optimize Utilities
- Prepare for installation of Operating System (OS)
- Install operating system
- Install required driver
- Perform user management
Module-7: Perform Basic Networking
- Interpret the concept of networking
- Interpret the network layout
- Connect devices to the existing network
- Troubleshoot in existing network
- Create documentation for maintenance
Module-8: Install and Configure Application and Utility Software
- Prepare for installation and configuration
- Install and configure application software
- Install and configure utility software
- Install and configure security software
Module-9: Perform Basic Data Backup and Recovery
- Interpret backup and data recovery
- Perform OS backup
- Perform user data backup
- Perform email backup
- Perform backup recovery
Module-10: Maintain and Troubleshoot Personal Computer
- Prepare for troubleshoot
- Identify the problem
- Identify the possible cause of fault
- Fix the problem
- Update document